Questions get answered by the people who built this.
Whether you're evaluating Flixu for a team rollout, working through an API integration, or have a billing question — you'll reach someone who can actually help. No support ticket queues. No scripted responses.
Evaluating Flixu for your team?
If you're looking at a multi-language rollout, need to discuss a custom volume requirement, or want to understand how Flixu fits into an existing localization stack before committing — reach out directly. We'll walk through your setup and give you an honest answer on whether it's a fit.
Not sure which plan covers your volume? Compare plans first.
Email the founding team →Integration or API issue?
Running into something with file parsing, Translation Memory behavior, the GitHub App, or an API response? Join the developer Discord and bring the logs. We debug together — not through a ticket system.
Join the Developer Discord →Billing, invoices & partnerships
For invoice requests, vendor enrollment, agency partnership inquiries, or anything administrative. Standard response time is within one business day (EU hours).
Email the team →Frequently Asked Questions
What's the typical response time?
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Developer support via Discord is monitored during EU and US East Coast business hours — most technical questions get a response within a few hours. For email inquiries to hello@flixu.ai, expect a reply within one business day. Enterprise and sales conversations via founders@flixu.ai are typically answered the same day.
Do you offer product demos?
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Yes. If you're evaluating Flixu for a team of three or more, contact the founders' inbox to schedule a walkthrough. We'll go through how the Context Engine handles your specific file types and workflow, not a slide deck.
Can I try Flixu before speaking to anyone?
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Yes — there's a free tier available immediately. You can run your first projects without a sales conversation or a credit card. If you hit a question during the trial, the developer Discord is the fastest path to an answer.
I'm an agency evaluating Flixu for client work. Is this the right contact?
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For agency and LSP inquiries — multi-client workspaces, client management features, or volume pricing — hello@flixu.ai is the right starting point. You can also read more about how Flixu works for agencies before reaching out.
I have a GDPR or data privacy question.
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Data processing, GDPR compliance, and privacy questions are handled by the core team. The fastest path is hello@flixu.ai with the subject line "Privacy Inquiry." For the full framework, the Privacy Policy covers data handling, retention, and your rights in detail.
I'm a developer and want to report a bug or suggest a feature.
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The developer Discord is the right place — both for bugs and for product feedback. If you've found a security vulnerability, please email founders@flixu.ai directly with a short description before disclosing it publicly.
Where we operate
Flixu AI, LLC is incorporated in the State of Delaware, USA, and operates under GDPR compliance frameworks for clients in the EU and UK. We're a small, distributed team — no physical walk-in office, but genuinely reachable. More about who we are and why we built this.